Back Home Office

When I moved back home from Philly, I againg took an office job. I applied at Signature Group Inc. owned by Montgomery Ward. There I was responsible for retaining benefit services on major credit cards such as creidt card protection services, discount services. These charges are billed monthly to these credit cards and when they call to cancel or have questions, I service them. The primary function of my job is retention. Most customers who call are calling because they have no idea how the fee was authorized onto their card. I had to explain the service and and that they checked a box on a statement or answered a phone call to authorize the charges. I had to "save" or keep the customer from cancelling the charges. Often to negotiate, I had the authority to credit three months while I send information to review to see if they want to keep the services. What is intersting is that the services only charge a monthly fee for 12 months and then the service is paid for completely. They call usually with only 2 to 3 months of charges left. If they get irate and want to file a complaint, we can give them a full credit. That is only if they insist and wants to speak with someone in management. Aside from the job desription, the atmosphere was the same as any other office. Drama on top of drama. This was the largest office I worked in. over 150 employees at the time. Ages ranging from 18 - 65. I met all kinds of people working there. I was successful, reaching CSR level II. The company was taken over by GE and became GE Finacial Assurance. After the buyout,GE closed the office in about 3 months. On to the next place.